Are you looking for a new career? Join our team 

Thrive Community Services are changing things up on what it means to be an employer of choice within the community services industry.

We are growing and we are seeking enthusiastic staff who would like to be involved in shaping the future of their company, engaged in the development of supports on offer, and who are proud to have their ideas included in our day to day supports and operational planning.

Thrive we are constantly developing new opportunities for local aspiring and experienced professionals as well as those joining the industry.

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House Supervisor (Supported Independent Living)

Supported Independent Living - House Supervisor 




We are a 5-year-young, registered NDIS Implementing provider specialising in Supported Independent Living (SIL), Short Term Accommodation (STA & SSRC), and Support Coordination.

Thrive also offer Respite (SSRC) and Supervised Contact and Transport for children and youth.

Thrive work through a trauma informed lens and use a person-centred therapeutic recovery approach to support planning and delivery. 

We believe by focusing on the development of an individual’s strengths, values, and support networks it is possible to create significant and sustainable improvement in the lives of the people we support. 

If it is important for you to have your voice heard in shaping the future of where you work and to have your ideas included in strategic and operational planning, you will be at home within the Thrive team!


Supported Independent Living - Operations/House Supervisor 

  • Psychosocial & Neurodiverse supports
  • Adult & Youth supports
  • Low client ratio's
  • Hunter & Lake Macquarie SIL locations

We are looking for an experienced person who can demonstrate hands on team leadership skills to assist our Operations Manager in the building of enthusiastic and committed teams, and who has an eye for detail to ensure best practice is implemented within all facets of our workplace. This role is a full time position of 76hrs per fortnight and comes with a laptop and mobile phone. Flexible working arrangements will be considered upon request. 

This role combines the administrative and leadership functions of supporting small teams of Support Workers, organisational process, and if required direct support. This position requires staff to:

  • Provide support and supervision to front-line staff within accommodation settings during rostered hours (includes in person, via phone, and email)
  • Assist in coordinating the day to day activities, routines, and systems which support the operations of the programs
  • Facilitate house, client, and team meetings as well as the processes of feedback, improvement, and complaints
  • Oversee and implement risk management plans, support plans, goal planners, and site WHS functions
  • Monitor and ensure documentation and records at the site are completed appropriately
  • Complete client summaries and reports as required
  • Provide role-modelling and face to face coaching to staff 
  • Support the induction and orientation processes for new team members (including site induction and shadow/buddy shift support)
  • Engage in regular support and supervision (including the completion of a monthly reports)
  • Site rostering
  • Participate in the on-call roster

To be considered for the position, you will have:


  • Qualifications (Diploma or CERT IV in Disability Work, Mental Health, Community Services or equivalent) or 2 years demonstrated experience in disability, mental health, youth work or related field
  • Demonstrated knowledge and understanding of the NDIS and Disability legislation and standards
  • A strong commitment to the rights of individuals and the principals of trauma informed practice
  • Understanding of and commitment to quality positive behaviour support
  • Ability to prioritise tasks, share information and excellent time management skills
  • Highly developed and effective communication and interpersonal skills
  • Strong leadership skills and the ability to foster committed and collaborative teams 
  • The ability to develop and maintain a safe work environment
  • NDIS Worker Screen, WWCC, NDIS Orientation Module Certification, and First Aid Certificate (or willingness to obtain this qualification prior to the commencement of this role)
  • Current NSW Drivers licence, and access to a reliable vehicle
  • Demonstrated computer literacy – MS Word and MS Outlook


  • Previous training in positive behaviour support and rights-based service delivery
  • Experience in complex residential support settings for adults and/or youth
  • Understanding of Therapeutic Crisis Intervention strategies 

If successful you will be part of a collaborative, supportive work environment where staff are treated with respect and valued as an important member of a passionate team. You will be performing interesting, challenging and highly rewarding work.

To submit your application please click on the 'Apply for this job'. Ensure you attach a Cover letter and Resume to your application.

Applications close 31 March 2024. 

For further information about this role please call the Operations Manager Shane Reed on 0498 803 403.


Employer questions

Your application will include the following questions:

  • Do you have experience preparing work rosters?

  • How many years of people management experience do you have?

  • Do you have a current Australian driver's licence?

  • Have you completed a qualification in disability?

  • What's your expected annual base salary?

  • Which of the following statements best describes your right to work in Australia?

  • How many years' experience do you have as a House Supervisor?

  • Do you have a current NDIS Worker Screening Check?

EOI - Mental Health & Disability Support Workers


    • Low Client ratio's

    The ideal Thrive employee is passionate about active support, excited to be involved in co-developing support plans with our clients, is proud to have their ideas included in our day to day operational planning, and is looking to create inclusive environments where people are inspired to Thrive!

    Our Support Workers are responsible for working therapeutically with our clients, supporting and promoting their skills and abilities, enabling empowerment for each individual to reach their desired goals and ambitions to live as independently as possible within their chosen community.

    This important role is also responsible for ensuring all reporting and administrative requirements are met, and services are delivered in line with the National Quality and Safeguards Commission Code of Conduct.

    Whilst Thrive are currently recruiting for Support Workers, we are always on the lookout for talent to join our management team if this is your career goal. Thrive are committed to growing individuals to become future leaders within our contemporary team.


    • CERT III (or willingness to work towards) and/or equivalent experience in the Mental Health, Youth or Disability sector
    • An ability to relate to and engage with people who have a psychosocial disability
    • A demonstrated commitment to a strengths-based approach in the achievement of a persons goals
    • A commitment to person-centred active supports
    • A current driver's licence
    • A NDIS Workers Clearance - NDISWC
    • A current WWCC
    • A current first aid certificate or willingness to obtain
    • NDIS Code of Conduct training Certificate
    • Ability to work days, some sleepover shifts and weekends where required


    • Experience working with Neurodiverse persosns, and those diagnosed with schizophrenia
    • Understanding of trauma informed practice
    • Full COVID-19 vaccination and booster
    • Experience with implementing Positive Behaviour Support Techniques 
    • Therapeutic Crisis Intervention training or similar

    No Experience, but a wealth of interest and enthusiasm? Send through your application for consideration and let us know what interests you about the sector. If you have the interest, dedication and enthusiasm we can help to build the skill and experience.

    Contact using the subject line: Mental Health and Disability Support Workers - PPT & Casual

    For any queries please call our office on  02 4933 4062, 0448 814 946, or via email at

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